IATA / FIATA Cargo Introductory Course


Develop a thorough understanding of air cargo procedures and best practices. Learn about the operations of freight forwarders and airline cargo units. Follow the IATA standards on how to accept cargo, complete documents and improve customer service. Apply basic cargo rating principles and loading procedures. Acquire the essential knowledge you need to know about aircraft types and IATA geography. Learn how to use industry manuals such as TACT (The Air Cargo Tariff), OAG World Airways Guides and other cargo manuals.

How you benefit

  • Review methods and techniques to better manage time and temperature sensitive cargos
  • Explore the latest industry trends and types of commodities transported by air
  • Develop a cargo-handling plan to minimise cargo losses
  • Identify new market opportunities
  • How to improve service to existing markets through rigorous study of transport standards and documentation
  • Ensure the safety of cargo on the ground and in the air
  • Review and discuss special routings
  • Identify and implement procedures to handle emergency situations
  • Understand the container design principles
  • Designed for

  • Airline acceptance staff, shippers, cargo agents, consolidators and freight forwarders
  • Cargo sales representatives
  • Special cargo Regulations training specialists
  • Cargo acceptance staff of airline
  • Customer service agents and cargo officers
  • Cargo import/export specialists
  • Course Contents

  • Proper use of IATA's manual
  • Government regulations and Border Inspection Posts
  • Environmental conditions and temperature control
  • Container requirements for goods
  • Incompatible loads
  • How to operate a Cargo Centre
  • General design requirements for containers
  • Government and airline regulations
  • Shippers and airlines responsibilities
  • Packaging, documentation and marking requirements for shipments
  • Special shipping procedures and considerations for cargo
  • Delay and emergency handling
  • Load planning and calculation
  • Completion of the Shipper's Certification, the Notification to Captain (NOTOC) and CITES documentation and various other documents